Our Terms & Conditions

In using MHP Merseyside Heating &Plumbing, you agree to be bound by the following terms and conditions (we have the right to revise and amend these terms and conditions from time to time). You will be subject to the terms and conditions in force when your order any Product or Labour time from us:

1. Fees

“MHP Merseyside Heating & Plumbing” hereafter known as THE PROVIDER is a business that provides Plumbing, Heating and Gas Engineering services.

The following is agreed by the Parties:

1 Services and Deliverables to be Supplied
1.1 THE PROVIDER will supply The client with agreed Services and Deliverables in accordance with and complying to what has been requested, ordered and paid for in a quote or invoice.
1.2  THE PROVIDER shall always try to be on time, but we are not responsible for any delays or missed appointments beyond our control i.e traffic, gas safety delays on other jobs etc…
1.3 THE PROVIDER shall liaise with the Client to arrange access to the  property within 24 hours of instruction. This timetable will be a good faith estimate of the period required to perform the Services and deliver the Deliverables, and THE PROVIDER will work diligently to perform the Services in accordance with that timetable.

2 Charges & Payment

2.1 Charges - The Charges payable will be as is quoted In Writing, Email, Fax, agreed verbally or in writing via email. The Charges are exclusive of any Value Added Tax which is payable in connection with the Services & Deliverables, and will be added according to the prevailing legislation and separately shown on invoices.
2.2 Invoicing & Payment Terms
a.  Payment will be required in advance of services, unless by prior arrangement. And in any case we always require 60% of Quoted Job/Contract cost upfront for expensive Plant & Materials I.e. Combi Boilers, pipework and fittings etc…
Complete and Final Payment is due upon Engineers completion of works, if Full Payment is not receive you herby agree that we can come to the property and remove all goods and services even if you have paid part payment and we are not liable for this action. You are responsible in non-payment and indemnify us of any legal action. We ill notify the local Police that you have agreed in these Terms to us removing all Goods s and Services previously fitted, and that we are not responsible for any damage to you or your property in doing so, but you are in non payment of outstanding balance.

b. Where applicable, and only in certain per agreed circumstances, invoices shall be submitted by THE PROVIDER immediately upon Installation or completion of Engineers labour time and paid by The Client within 5 days of date of invoice.
c.  If any payment due to THE  PROVIDER is in arrears for more than 5 days, THE PROVIDER may charge interest @ 5% above the Bank of England Base Rate on a day to day basis from the original due date until the date of payment in full, at the statutory rate in force from time to time.

3 Cancellation & Termination

3.1 Cancellation by Client
a.  Where The client cancels all or any of the Services detailed in a Schedule of Work, Invoice, Ordered Job a cancellation fee equating to 100% of the total Charges payable for those Services will be payable by The HIP client if we have already started and plumbing, heating or gas work at your property.
b.  In addition to these cancellation charges, any expenses and third party costs that are payable by PROVIDER in connection with the Services will be paid by The client.
c. If The client requests that part of the Services be postponed to a date commencing more than one month after the initial start date for provision of the Services or on an indefinite basis, this will be treated as a cancellation and the provisions of this Clause will apply.
d. For the avoidance of doubt, the above cancellation fees are an agreed figure and a genuine pre-estimate of the losses that will arise out of any cancellation of the Services were we would have been working at another contract.
3.2 Cancellation or postponement by PROVIDER
b.  Where, due to circumstances within its control, THE PROVIDER is forced to cancel or postpone the provision of the Services with less than one Working Day's notice will pay £10 compensation to the client.
c. Where THE PROVIDER terminates the Schedule of Work under Clause 4.3, 4.4 a fee equating to 100% of the total Charges payable for those Services will be payable by The client.  

4 Client Obligations

4.1 The client will liaise and co-operate fully with THE PROVIDER in relation to the Services.
4.2 The client will procure that the Client prepares the Premises and provides all such information d assistance as is reasonably required to enable THE PROVIDER to meet its obligations to install under this Agreement. A good example is the owner may need to roll back carpets, move valuables as we are not responsible for any damage if we have to do this.
4.3 The client will ensure that the premises are free from any foreseen health and safety concerns and the appropriate action is taken to minimise the risk to the Engineers. This may include, but is not limited to, broken glass, sharps including needles or syringes, animals including dogs, snakes, spiders, or any other animal likely to bite or cause harm to the assessor.
4.4 If the Engineer aborts the job due to intimidation of any kind including, but not limited to,  verbal or physical threat by the client or any other third party who may be present on the premises abortive fees of 100% of the total cost of the HIP will become payable.

5 Data Protection

5.1 Each party will ensure that it will, at all times during the Contract Period, comply with all the provisions and obligations imposed upon it by the Data Protection Act 1998 (“the Act”).
5.2  THE PROVIDER is acting as a ‘ Data Processor' in respect of ‘ Personal Data' (both as defined in the Act) relating to the Client during the provision of the Services, THE PROVIDER will ensure that the Personal Data is processed only in accordance with client's  instructions and pursuant to this Agreement.
5.3  Any Personal Data that THE PROVIDER receives about the Client, or from the Client, will only be used for the purposes detailed in the Schedule of Work and and Government regulations and laws.

6 Confidentiality

6.1 Neither party, nor its Personnel or advisers, will use, nor disclose to any third party (other than for the purposes of performing this Agreement), any Confidential Information including the contents of this Agreement, the Schedule of Work, and Personal Data. The parties agree that any Confidential Information obtained from, or relating to, the disclosing party will be the property of the disclosing party.

7 Disputes Procedure

7.1 THE PROVIDER will provide a high level of customer care at all times. In the unlikely event of any complaint, the parties agree that they will work together in good faith to resolve any disputes arising under this Agreement.
7.2 THE PROVIDER will seek to resolve any initial complaint by telephone, email or in person as quickly as possible. THE PROVIDER will promptly notify the client if contacted by the Client direct.
7.3 Should the client or the Client be unhappy with this response THE client should write to THE PROVIDER setting out full details of the complaint within 5 Working Days?
7.4 THE PROVIDER will usually respond within no more than 15 Working Days to allow for holidays.
7.5 If the client OR the Client is dissatisfied with this response the matter can be referred to MHP Customer Relations Manager.
7.6 This does not affect The HIP client's or the Client's legal rights.
7.7 Force Majeure – Except for any payment obligation imposed on The HIP client, neither party will be liable for a delay in performing, or for a failure to perform, obligations if that delay or failure is caused by circumstances beyond the reasonable control of that party including, but not limited to, refusal or revocation of licence, viruses in software, industrial dispute, impossibility of obtaining materials or labour, or failure of any supplier or carrier to deliver or perform.
7.8 Governing Law - The laws of England will govern this Agreement and the Schedule of Works, and the parties submit to the exclusive jurisdiction of the English courts.
7.9  Precedence - Unless stated to the contrary in any ‘Special Conditions' in the Schedule of Work, in the event and to the extent only of any conflict or inconsistency between:
a.  the provisions of the Clauses in the main body of this Agreement and any provisions in the Schedules and any Appendices, the Clauses will prevail over the Schedules and Appendices, and the Schedules will prevail over the Appendices;
b.  the provisions in this Agreement and the provisions in the Schedule of Work:
i)  The provisions in this Agreement will take precedence over those in the Schedule of Work except for those stated to be ‘Special Conditions'; and
ii)  Special Conditions in the Schedule of Work will take precedence over the provisions in this Agreement and the provisions in the Schedule of Work.
7.10 Invalidity and Severability - If a court or administrative organisation with competent jurisdiction decides that a provision in this Agreement is not valid this will not affect the rest of this Agreement. The parties will try to agree on a suitable provision to replace the one that is invalid. The new provision should, as far as possible, achieve the same economic, legal and commercial aims as the invalid one.

9. Liability

“MHP Merseyside Heating & Plumbing ”shall not be liable for damage, breakage or injury to you or you property from any product, plant or materials we install  information contained in it by third parties (whether fraudulently or otherwise) the Manufacturer may be responsible for this but you agree we are not responsible for this or any damage caused to you or property
We may make changes to the material on this Web site, or to the products, services and prices described in it, at any time without notice. The material on this website may be out of date.
Our material in general both literature and advice is provided in good faith and general helpful meaning‘as is’ without any conditions, warranties or other terms of any kind. You accept all responsibility in accessing and using this website, we are not responsible for any computer viruses, literature errors of any kind.
“MHP” accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of these terms and conditions or any Contract by you, or your use of our business, or the use by any other person using your registration details or in any circumstances where we are held to be your agent.

10. Miscellaneous

Our Terms & Conditions will change from time to time so please ask if you require the latest copy.

The Links and names to third party websites are provided solely for your convenience. If you use these links, company’s manufactures that is your sole responsibility. We have not reviewed all of these third parties and do not control and are not responsible for these companies, products i.e. boiler, sanitary manufacturers, you use their entirely at your own risk.

In using us, you accept that communication with us will be mainly Verbal, on telephone or electronic. Electronically via email as this is to save the environment and reduce our Carbon footprint... You agree to this and you acknowledge that all contracts, notices, information and other communications that we provide to you both verbally and electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

In using our business services “Merseyside Heating & Plumbing” you agree to be bound by these terms & conditions.


We look forward to providing you with Plumbing & Heating Services.
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